Shipping & Delivery Policy

Welcome to SAMA PRIVÉ. We are dedicated to delivering our premium customized wigs, hair integration systems, biological scalp energy eco-repair powders, and intimate fragrances safely and efficiently to our customers worldwide.

Please review our shipping guidelines, processing times, and delivery terms below.

1. Order Processing & Fulfillment Time

Because our products include high-end handcrafted customizations and specialized wellness formulas, order fulfillment consists of Processing Time plus Shipping Time.

  • In-Stock Products (Intimate Fragrances & Standard Scalp Powders):
    • Processing Time: 1–3 business days (Monday – Friday, excluding public holidays).
  • Customized Wigs & Hair Integration Systems:
    • Processing Time: 7–15 business days. Each hair unit is handcrafted, inspected, and quality-tested according to your exact specifications before dispatch.
  • Custom Biological Scalp Formulations:
    • Processing Time: 3–5 business days for fresh batch packaging and inspection.

Pre-Shipment Verification: For custom hair systems and specialized orders, we will send pre-shipment photos or videos to your registered email or WhatsApp for final approval before dispatching your package.

2. Shipping Rates & Estimated Delivery Time

We partner with reliable global express carriers (such as DHL, FedEx, UPS, and EMS) to ensure fast and secure delivery. Shipping costs are calculated at checkout based on package weight, volume, and destination.

Shipping MethodEstimated Delivery TimeTarget Regions
Express Courier (DHL / FedEx / UPS)3 – 7 Business DaysNorth America, Europe, Australia, East Asia
Standard International Express7 – 14 Business DaysRest of the World / Remote Areas

Please note: Delivery timeframes are estimates and begin from the date of dispatch, not the date the order is placed.

3. Order Tracking

Once your order has been shipped, you will receive an automated Shipping Confirmation Email containing your unique tracking number and a link to track your shipment in real time.

You can also check your shipment status anytime by contacting our support team at [email protected].

4. Customs, Duties, and Taxes (DDU)

All international shipments from SAMA PRIVÉ are shipped under DDU (Delivered Duty Unpaid) terms unless explicitly specified otherwise at checkout.

  • Import Taxes & Duties: International orders may be subject to import duties, taxes, and customs fees levied by the destination country’s government once the shipment arrives.
  • Customer Responsibility: All additional customs charges, import duties, and clearance fees are the sole responsibility of the customer. SAMA PRIVÉ has no control over these charges and cannot predict what they may be.

5. Address Accuracy & Failed Deliveries

  • Address Verification: Please ensure your shipping address, phone number, and recipient name are 100% complete and accurate during checkout. We cannot deliver to P.O. Boxes or APO/FPO addresses for high-value custom shipments.
  • Incorrect Addresses / Unclaimed Packages: If a package is returned to us due to an incorrect address provided by the customer, uncollected parcels, or refusal to pay local customs duties, the customer will be responsible for the original shipping fees, return shipping charges, and any associated re-delivery fees.

6. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: If your package arrives visibly damaged or tampered with, please take photos/videos of the outer box and contents immediately and contact us within 48 hours of delivery.
  • Lost Shipment: If your tracking status shows “Delivered” but you have not received your package, please check with household members, neighbors, or your local carrier first. If it remains missing, contact our support team immediately so we can launch a carrier investigation.

7. Contact Us

If you have any questions regarding your shipment, need to update your order details before dispatch, or require delivery assistance, please reach out to us: