{"id":504,"date":"2026-08-11T06:11:52","date_gmt":"2026-08-11T06:11:52","guid":{"rendered":"https:\/\/samaprive.com\/?page_id=504"},"modified":"2026-08-11T06:11:54","modified_gmt":"2026-08-11T06:11:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/samaprive.com\/ar\/refund_returns\/","title":{"rendered":"\u9000\u6b3e\u548c\u9000\u8d27\u7b56\u7565"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to <strong>SAMA PRIV\u00c9<\/strong> (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). We specialize in crafting high-quality customized wigs, hair integration systems, biological scalp energy eco-repair powders, and intimate fragrances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because many of our products are either <strong>custom-made to order<\/strong> or belong to <strong>personal hygiene &amp; intimate care categories<\/strong>, we enforce a strict, transparent, and international-standard Return &amp; Refund Policy to protect both product integrity and your shopping experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please read the following policy carefully before placing an order on our website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Overview &amp; General Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of our handcrafted, customized, and intimate product lines, <strong>all sales are final once an order has been shipped, unless the item arrives damaged, defective, or incorrect due to our error.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hygiene &amp; Safety Protection:<\/strong> To uphold strict health, safety, and sanitary standards, intimate products, hair integration systems, customized wigs, and biological scalp energy eco-repair powders that have been opened, worn, or used <strong>cannot be returned or resold<\/strong>.<\/li>\n\n\n\n<li><strong>Customer Verification:<\/strong> For all custom orders (e.g., customized wigs, tailored biological scalp energy eco-repair powders), we provide pre-shipment photos\/videos for your approval. Once you approve the pre-shipment media and the order is dispatched, cancellation or return requests based on personal preference will not be accepted.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Product-Specific Return Guidelines<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">A. Customized Wigs &amp; Hair Integration Systems<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligible for Return\/Exchange:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Received size or design does not match your order confirmation.<\/li>\n\n\n\n<li>Items with manufacturing defects upon arrival.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Ineligible for Return\/Exchange:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Incorrect size selected by the customer (please refer to our Sizing Guide before ordering).<\/li>\n\n\n\n<li>Custom wigs or hair fiber systems that have been cut, styled, dyed, washed, or altered after delivery.<\/li>\n\n\n\n<li>Normal wear and tear, or damage caused by improper application\/removal.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">B. Intimate Fragrances &amp; Personal Care (Biological Scalp Energy Eco-Repair Powders)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Eligible for Return\/Exchange:<\/strong> Items damaged during transit or sent in error due to our mistake, provided they remain <strong>unopened, unused, and in their original, factory-sealed packaging<\/strong>.<\/li>\n\n\n\n<li><strong>Ineligible for Return\/Exchange:<\/strong> Any intimate fragrance or liquid\/powder product with a broken seal, opened box, or missing original security tags due to strict personal hygiene regulations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Damaged, Defective, or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your package arrives damaged during transit or contains the wrong product:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Reporting Window:<\/strong> Please contact our customer support team within <strong>7 days of delivery<\/strong>.<\/li>\n\n\n\n<li><strong>Required Proof:<\/strong> Reach out to us via email or official WhatsApp, providing:\n<ul class=\"wp-block-list\">\n<li>Your Order Number \/ Invoice ID.<\/li>\n\n\n\n<li>Clear photos\/videos showing the damaged or incorrect item, along with the shipping label and outer packaging.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Resolution:<\/strong> Upon verification, we will arrange a <strong>free replacement<\/strong>, or issue <strong>store credit, a partial refund, or a full refund<\/strong> depending on the specific situation.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">4. Order Cancellations &amp; Modifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In-Stock Standard Items:<\/strong> If your order has not yet been shipped, you may request a cancellation within <strong>24 hours<\/strong> of placing it for a full refund.<\/li>\n\n\n\n<li><strong>Customized \/ Made-to-Order Items:<\/strong> Cancellations are accepted <strong>only before production begins<\/strong> (within 12 hours of order placement). Once raw materials are cut or customized production has started, a <strong>30% restocking\/material fee<\/strong> will apply to any approved cancellation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Refunds &amp; Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refund Processing Time:<\/strong> Approved refunds will be processed back to your original payment method (or via Wire Transfer \/ Store Credit) within <strong>5\u201310 business days<\/strong> following inspection\/approval.<\/li>\n\n\n\n<li><strong>Return Shipping Costs:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If the return is due to our error (defective, damaged, or wrong item sent), <strong>SAMA PRIV\u00c9<\/strong> will cover the return shipping costs or ship a free replacement.<\/li>\n\n\n\n<li>If an authorized return\/exchange is granted for non-quality issues, the customer is responsible for international return shipping fees, duties, and taxes. Returned items must be shipped using a <strong>trackable shipping service<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding your order or require assistance with a return\/exchange request, please reach out to our dedicated support team:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Official Website:<\/strong> <a href=\"https:\/\/www.google.com\/search?q=https%3A%2F%2Fwww.samaprive.com\" target=\"_blank\" rel=\"noreferrer noopener\">www.samaprive.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Brand \/ Company:<\/strong> SAMA PRIV\u00c9 (Hunan Kehe Supply Chain Co., Ltd.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Support Email:<\/strong> support@samaprive.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Welcome to SAMA PRIV\u00c9 (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;). We specialize in crafting high-quality customized wigs, hair integration systems, biological scalp energy eco-repair powders, and intimate fragrances. Because many of our&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-504","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u9000\u6b3e\u548c\u9000\u8d27\u7b56\u7565 - SAMA PRIV\u00c9 | Unveil Your Crown. Embrace Your Secret Aura<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/samaprive.com\/ar\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u9000\u6b3e\u548c\u9000\u8d27\u7b56\u7565 - SAMA PRIV\u00c9 | Unveil Your Crown. 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